In October’s inSight we introduced our six strategic focal points, divided into two different themes: The Basics, addressing the industry basics, and The Future, helping our industry to be ready for future opportunities. Within the basic focal points, one aim is to provide the industry with a standard and tool for service delivery management that is used by Cargo iQ members: ensuring use as an actual Service Delivery Management tool for all members. In this issue, we address

Board member Frosti Lau, General Manager Cargo Service Delivery at Cathay Pacific Airways Cathay Pacific Cargo co-founded Cargo iQ more than 20 years ago with like-minded companies in the air cargo logistics chain. The idea was very simple, we wanted our quality service to be more visible to our customers and industry partners through a co-created common industry standard. For many years, Cargo iQ members have continued to look at ways to improve penetration and performance,

Laura Rodriquez, Manager Implementation and Quality Assurance, has been leading the ECHP Project Our Exception Handling Code Procedure (EHCP) project focusses on updating Exception Handling Procedures through a new list of codes and documentation that allows the membership to capture and share exceptions in a standard manner. In 2017 the Cargo iQ Board initiated an investigation into why the 2010 Exception Handling Code Procedure was not widely implemented in the community. A

Welcome to our December edition of inSight. Cargo iQ’s mission to create and implement quality standards for the worldwide air cargo industry has never been more relevant. The pandemic has highlighted the importance of keeping the supply chain moving to a wider audience and now, as we face the challenge of transporting millions of vaccines across the globe, that audience is looking to us to deliver. Our air cargo industry will only be able to do this is by ensuring our indust