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Service Delivery Management
In October’s inSight we introduced our six strategic focal points, divided into two different themes: The Basics, addressing the industry basics, and The Future, helping our industry to be ready for future opportunities. Within the basic focal points, one aim is to provide the industry with a standard and tool for service delivery management that is used by Cargo iQ members: ensuring use as an actual Service Delivery Management tool for all members. In this issue, we address
