Guest Column: Hans Helmkamp
Guest column by Hans Helmkamp, who is Executive IT Consultant at Hellmann Worldwide Logistics In every contract between a forwarder and a customer, Quality KPIs are agreed upon, which are intended to ensure and guarantee the quality of the agreed services. Likewise, this applies to contracts between forwarders and other service providers, such as airlines and customs, to ensure that e-documents and cargo are available at set times and in the specified quality for the handling