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Cargo iQ appoints three new Board members

Cargo iQ recently appointed three new Board members to participate in important dialogue, knowledge sharing, and to help drive forward Cargo iQ’s organizational objectives.

Gerald Suckling, Manager Cargo Network Operations for Qatar Airways Cargo, has been appointed to the Board to represent the airline, which has been a Cargo iQ member since 2010.

Suckling looks after the Americas, Asia, and Africa from an Operational Readiness, Activation, and Transition (ORAT), contractual, live operations and performance perspective for Qatar Airways Cargo. Prior to working at the airline, he spent 12 years with a major ground handling agent.

“Cargo iQ compliance and further development remains a key part of our internal operational and customer focus strategy at Qatar Airways Cargo for the upcoming years.

“I personally look forward to achieving a better understanding of how our airline can further benefit from the future CiQ planned enhancements, and to assist in promoting the standards to our partners across the global network.

“I am keen to listen and learn from the other members, who have a wealth of experience behind them in the aviation and forwarding industries.”

Peter Baumgartner, Head Global Airfreight Operations at CEVA Logistics, joins the Cargo iQ Board on behalf of CEVA, which has been a Cargo iQ member for more than ten years.

Baumgartner is responsible for defining standard operations processes and sector-specific solutions within CEVA, to improve processes, operational performance, customer satisfaction and efficiency.

“Cargo iQ has been and is the enabler of an agreed generic process model, where all participants speak the same process language and measure along the same milestones with the same KPI logic.

“For CEVA, as Phase 1 participant, one of main benefits is the KPI measurement which allow a different level of discussion with our partner airlines

“As a board member, I hope to support the industry – and therefore also CEVA – to further increase the value of those Cargo iQ achievements.

“While it’s the responsibility of each member to use the KPIs to improve their performance, we as a Group need to see if there are any structural reasons related to the Cargo iQ MOP, systems etc. which are hindering further improvement.”

George Efkolidis has been elected as a Board representative for IAG Cargo, where he occupies the position of Head of Customer Experience, Worldwide Operations.

Efkolidis has worked in the aviation industry for more than 24 years, starting his career with IATA in London, before moving to market analysis for the Official Airline Guides (OAG). From 2009 onwards he worked as Head of Passenger Experience & Airport Insights at London Heathrow Airport in the UK and at Munich Airport International in Germany.

“It was an absolute honour to be elected as a Board Member, getting the opportunity to work with an international team of highly talented cargo industry experts.

“I always focus on simplification, evolution, and the bigger picture so I am confident that with my active participation, I will help Cargo iQ to further elevate its status, leading the quality standards for the air cargo industry worldwide.

“Cargo iQ will always be adding an immense value to IAG Cargo. As our customer proposition grows, the case to better understand our benchmark performance becomes even more compelling.

“Through a robust Master Operating Plan that was developed by the Cargo iQ team, we are now in a position to continuously improve the overall value to our customers.”

Cargo iQ community welcomes the three new perspectives to the board and looks forward to an active collaboration.

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