Results of 2021 Quality Rallies
Over the last six months, Cargo iQ members took part in the organization’s bi-annual quality rallies, where members work in teams to examine the performance of a particular metric or milestone to identify any weak points and their causes. Members choose station combinations, lanes, milestones or simply a set of warehouses in an area and get to work analyzing several aspects of operations and their corresponding results.
“It adds a fun element to your regular issue-identifying and solving routine. The best part is, most times the presented results form part of a model that can be adopted by other members to solve similar discrepancies, instead of reinventing the wheel each time they want to get rid of a pain-point,” says Megha Palkar, Assistant Manager, Cargo iQ.
Participants from Stage 1 of the Q-rally held in Budapest in November 2018
Six organizations partnered up virtually this year to form three teams, with Lufthansa and Schenker, Cargolux and Cargo Start, and Kuehne+Nagel and Unisys competing to identify the greatest tangible performance improvement in their respective areas, before presenting their findings for members to vote on in a live poll.
Lufthansa and Schenker
Lufthansa and Schenker worked together to examine new ways of reporting that would identify issues rather than just showing the current status.
“Two new reports have been invented for this purpose and introduced to the community,” explains Alexandros Cabadakis, System Integration Specialist, Global IT Management Air and Ocean, DB Schenker. “The first one helps to identify mismatches between booking and FWB messages; the second one helps to identify missing entries in ENCORE.
“If the business is expanding between two partners of the industry, the partners sometimes forget to add the new trade lanes to ENCORE accordingly. The penetration is decreasing because the maintained trade lanes do not reflect business anymore. It is then hard to locate these missing entries. The new report helps to locate and add these missing entries. These reports helped to increase the penetration rate between Schenker and Lufthansa from 83% to 91%.”
Cargolux and Cargo Start
Cargolux and Cargo Start’s goal was to increase the percentage of SME shipments tracked in Cargo iQ.
“Unlike what happens in the standard Cargo iQ process, within the SME process the bilateral communication between different CDMP starts with the CDMP-F (the provider of the forwarder) sending the first message (the SME message). Unfortunately, a considerable percentage of SME shipments is not tracked in Cargo iQ due to missing replies from the CDMP-C (the provider of the carrier),” says Gianni Mauri, Director Business Processes Air Cargo, Cargo Start.
“At the moment we started the Q Rally – April 2021 – the percentage of SME shipments not tracked in Cargo iQ was around 15%. With Cargolux, we agreed to focus the investigation on the root causes of the failure or incomplete response of the Cargolux CDMP-C.
“Root causes were identified and assigned to the party in charge of implementing the solution (internal or external). At the end of the Q Rally – October 2021 – we measured the achievement: the percentage of SME shipments not tracked with Cargolux decreased from 14% to 7%, while the Cargolux AWB penetration with SME partners increased from 70% to 93%.
“Cargolux and Cargo Start have agreed to continue the exercise to further improve the figures and the quality.”
Kuehne+Nagel and Unisys